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FAQ’S
How do I place an order?
You may place your order online or by calling a customer service representative at 888 730-2221 or 650 347-2221 Monday Through Saturday 9:00 A.M. to 6.P.M. PST
How do I send a gift?
Most items can be gift boxed and include a gift message for no charge. Please view our Gift Options during Checkout for more information.
When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase, but we do our absolute best to makes sure our website is an accurate reflection of store inventory.
Is it secure to enter my credit card information online?
Yes, please see our Security & Privacy Guarantee.
I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase. If you saw an item, wish to purchase it, and can't find it, please call us! You can reach us at 888-730-2221 or 650-347-2221.
How long does it take to get my exchange or refund?
On average you should allow about 15 days to receive an exchange or refund from the time we recieve your returned item.
How do I unsubscribe from e-mails?
Please click here to unsubscribe from e-mails.
How do I change my e-mail address for my login?
Sign in to your Online Account using your current e-mail address and password. Once you have successfully signed into your account, you may change the e-mail address by clicking on ‘Edit your Account Information.’
Why doesn’t my browser work on your site?
Supported browsers are Internet Explorer 6 & 7, Firefox/Mozilla 3, and Safari 2.
How do I register or sign in?
Please view Your Online Account information.
What if I can’t remember my password?
Please click here for password assistance.
How do I change my e-mail address for marketing e-mails?
To change your e-mail address for marketing e-mails, you will need to unsubscribe your old e-mail address and sign up again with your new e-mail address.
How do I sign up for a Wish List? How do I distribute my Wish List?
Please see our Wish List page.
What is the cut-off time for express delivery?
We will do our best to ship out same day orders placed before 2:00 PM pacific time. Orders placed at night will ship the following day.
What forms of payment are accepted online?
We accept all major credit cards.
How do I track my order?
To track your order, if you are registered with our site and were signed in at the time of the order, please click on ‘Your Online Account’ and sign in. Once you are signed in, click the ‘View” button next to ‘Web Order History’. Find your order number and click it; under the status column you can click the link to track the order. For unregistered customers, please call us at 1-888-730-2221 for tracking information.
How do I return or exchange my order?
Please view our Returns & Exchanges policy.
I can’t find the item I am looking for. How do I search for it?
You may search our site in several different ways:
Type a descriptive keyword or item number in the ‘Enter Search’ box found at the top of the website
Navigate the website to find the particular item.
If you can't find what you are looking for, please call us! You will find a very helpful staff waiting to help you. | 
